Abstract:
Knowledge can play an important role in ascertaining an organization’s competitive edge if the
knowledge of employees is nurtured and utilized as an asset with a potential to improve service
delivery. The study focused on knowledge sharing at the Thomas Mofolo Library in Lesotho to
determine if knowledge sharing was being used to improve service delivery at the library. A case study
design that triangulated interviews and questionnaires was used in this study. Quantitative data was
processed using software packages. Data from the interviews was analyzed through content analysis
based on the objectives of the study. This study established that staff recognized the need to share
knowledge. However, knowledge sharing occurred on an ad hoc basis. There was a limited use of
technology-based and human-based mechanisms of sharing knowledge. The study suggests practical
knowledge-sharing practices that may contribute to improved service delivery in a library setup. As
a case study, the study may also contribute to the development of theory about the phenomenon.
